Make our clients’ travel dreams come true, helping them to reserve the best accommodation for their next vacation, offering them support on their requests and keeping them satisfied and loyal for future services!
This is a summer job opportunity until the end of August.
Working hours shift between 9:00-17:00 and 13:00-21:00, including holidays and 2 weekends per month. The schedule can change according to the business needs.
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times (via phone, email and WhatsApp)
- Handle customer inquiries, complaints, and requests efficiently
- Identify customer needs and offer appropriate solutions
- Maintain accurate records of customer interactions
- Collaborate with internal teams to resolve complex issues
- Contribute to improving customer experience processes
- Know the organization's products inside and out in order to advise clients and resolve their inquiries